For information on Exactix, to submit a question about Exactix, or request access to Exactix, please visit My.UDigNY.org and click on Exactix Support for Excavators or Exactix Support for Member Utilities.
These portals will grant you access to fill out support requests based on your specific Exactix needs so that you may be assisted in an efficient and effective manner. The Exactix system is used for online Location Request submissions, Location Request management, responding to Location Requests, managing Service Areas, and more.
For location requests for an upcoming excavation/dig, please create an account and log into Exactix or call 811. To place a Location Request in the New York City/Long Island area please call 1-800-272-4480.
To contact UDig NY administration line, please call 315-437-7394.
For all other inquiries, please fill out the contact form.